New PC Info
Whether you are upgrading or replacing your current dedicated panoramic x-ray machine computer; please follow these 5 steps to ensure a successful transition to your new computer. Panoramic Technical Support can be reached at 800-654-2027 for any questions.
STEP 1: Identify
There are different generations of digital upgrades provided by Panoramic. Which computer interface card do you have? You may also find this information within the Device Manager of the computer, under Imaging devices or Network adapters.
 |  |  | |
|---|---|---|---|
| Type | PC2-Camlink | Epix EB1 | Intel CT Desktop Adaptor |
|
Expansion |
PCI | PCI Express x1 or x16 (use x16 slot for Win 10 Pro) |
PCI Express x1 or x16 |
| Size | Full Height | Full or Half Height - call to order different size bracket |
Full or Half Height - call to order different size bracket |
| Compatible Operating Systems |
Windows 7 Professional (32-bit Only) |
Windows 7 Professional 32/64 bit Windows 10 Professional 32/64 bit |
Windows 7 Professional 32/64 bit Windows 10 Professional 32/64 bit |
| Used with Pano Machines |
PC-1000 Digital Retrofit | PC-1000 Digital Retrofit PC-4000 |
PC-1000 Digital Retrofit PC-4000 Encompass (2D & 3D CBCT) Envision |
STEP 2: Calibration Backup
On the existing computer, backup the following folder (whichever is present based on the X-Ray machine used):
PC-1000, PC-4000, Encompass (1st Generation), & Envision
C:ProgramDataAjatpanoramiccalib (hidden folder)
(Optional) C:ProgramDataAjatpanoramicdatastor
Encompass (2nd Generation onward) & Encompass 3D (CBCT)
C:Dental Imaging SoftwareOriginal Data
(Optional) C:Dental Imaging SoftwarePatient Images
STEP 3: Computer Information
The next PC used must be a Windows desktop tower (see step 1 for compatibility). Mac computers & Mac OS not supported. Laptops & All-in-One computers will not work because the capture card must be transferred to the next computer.
| Minimum Specifications | Preferred Specifications | |
|---|---|---|
| Operating System |
Windows 7 Professional Windows 10 Professional |
Windows 10 Professional |
| Processor (Intel Brand Required) |
i5 6th Generation |
i7 6th Generation or later |
| RAM |
4 GB |
8 GB |
| Hard Drive |
250 GB |
500+ GB or greater, 7200 RPM or faster |
| One Available Expansion slot |
x1 or x16 |
x1 or x16 |
STEP 4: Calibration Filter
Locate the calibration filter. Please have this calibration filter ready before calling PanCorp Support.
 |  | |
|---|---|---|
| Type |
26mm thick Aluminum Filter (black or silver) |
20mm thick Aluminum Filter |
| Dimensions |
2” x 3” |
3" x 3" |
| Use with Pano Machines |
PC-1000 & PC-4000 |
Encompass (all generations) & Envision |
STEP 5: Call PanCorp Support
(Internet connection required)
PanCorp Support will remotely connect to the computer and Install/Configure the Panoramic Acquisition Software. The software can be recalibrated with the help of an onsite assistant and the calibration block. This process typically takes 15-25 minutes. Machine and Software calibrations are recommended every 2 years.
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